Change of mind
Under the Consumer Contracts Regulations you have 14 days from the day your order arrives to let us know you would like to return it, and a further 14 days to send it back. Items should be unused and in their original condition and packaging.
How to return
Email [email protected] with your order number first so we can expect your parcel. Please use a tracked service – you are responsible for the item until it reaches us. Return postage is paid by you unless the item is faulty.
Refunds
Once your return arrives and is checked, we refund to your original payment method within 14 days. Original delivery costs are refunded where your statutory rights require it.
Faulty or damaged items
If something arrives damaged or faulty, contact us within 30 days with a photo and your order number – under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund.
Because crystals are natural
Natural variation in colour, pattern and inclusions is part of a genuine stone’s character and is not a fault. If you are ever unhappy with the piece you receive, get in touch – we want you to love it.